ITIL 4 Foundation: Mastering IT Service Management Event, 31.Aug.2025

Course Description

This 5-day ITIL 4 Foundation course provides a comprehensive introduction to the latest evolution of the ITIL framework for IT service management. Participants will gain a thorough understanding of ITIL 4 concepts, terminology, practices, and principles. The course prepares attendees for the ITIL 4 Foundation certification exam and equips them with practical knowledge to improve IT service delivery in their organizations.

Learning Objectives

• Understand the key concepts of ITIL 4 and IT service management
• Learn the ITIL 4 service value system and its components
• Explore the four dimensions of service management
• Master the ITIL guiding principles and their application
• Gain insight into ITIL practices and how they support the service value chain
• Prepare for the ITIL 4 Foundation certification exam

Course Modules

Day 1: Introduction to ITIL 4 and Service Management

• Overview of ITIL 4 and its evolution
• Key concepts of service management
• The four dimensions of service management
• The ITIL service value system

Day 2: ITIL Guiding Principles and Service Value Chain

• The seven ITIL guiding principles
• Service value chain activities
• Continual improvement model
• Service value streams

Day 3: ITIL Practices - Part 1

• General management practices
• Service management practices
• Technical management practices
• Relationship management

Day 4: ITIL Practices - Part 2

• Incident management
• Problem management
• Change control
• Service level management

Day 5: Exam Preparation and Review

• Comprehensive review of key concepts
• Practice exam questions and scenarios
• Exam-taking strategies
• Final Q&A session

Practical Wins for Participants

• Ability to align IT services with business needs
• Enhanced skills in managing IT service delivery and support
• Improved efficiency in IT operations through ITIL best practices
• Preparation for ITIL 4 Foundation certification, boosting career prospects