Course Description
This 5-day ITIL 4 Foundation course provides a comprehensive introduction to the latest evolution of the ITIL framework for IT service management. Participants will gain a thorough understanding of ITIL 4 concepts, terminology, practices, and principles. The course prepares attendees for the ITIL 4 Foundation certification exam and equips them with practical knowledge to improve IT service delivery in their organizations.
Learning Objectives
- Understand the key concepts of ITIL 4 and IT service management
- Learn the ITIL 4 service value system and its components
- Explore the four dimensions of service management
- Master the ITIL guiding principles and their application
- Gain insight into ITIL practices and how they support the service value chain
- Prepare for the ITIL 4 Foundation certification exam
Course Modules
Day 1: Introduction to ITIL 4 and Service Management
- Overview of ITIL 4 and its evolution
- Key concepts of service management
- The four dimensions of service management
- The ITIL service value system
Day 2: ITIL Guiding Principles and Service Value Chain
- The seven ITIL guiding principles
- Service value chain activities
- Continual improvement model
- Service value streams
Day 3: ITIL Practices - Part 1
- General management practices
- Service management practices
- Technical management practices
- Relationship management
Day 4: ITIL Practices - Part 2
- Incident management
- Problem management
- Change control
- Service level management
Day 5: Exam Preparation and Review
- Comprehensive review of key concepts
- Practice exam questions and scenarios
- Exam-taking strategies
- Final Q&A session
Practical Wins for Participants
- Ability to align IT services with business needs
- Enhanced skills in managing IT service delivery and support
- Improved efficiency in IT operations through ITIL best practices
- Preparation for ITIL 4 Foundation certification, boosting career prospects
Credits: 5 credit per day
Course Mode: full-time
Provider: Blackbird Training Centre
