Welcome to our FAQs page, your go-to resource for answers about BlackBird Training. Get insights into our customized courses, expert trainers, and ISO 9001/2015 certification. We're here to address your most common questions, ensuring you have the information you need to excel in your continuous development journey. If you can't find what you're looking for, our dedicated team is ready to assist you. Choose BlackBird Training for performance enhancement and excellence.
Frequently Asked Questions
Everything you need to know about our training programs
About BlackBird Training
BlackBird Training provides personalized learning experiences, decades of expertise (since 2001), client-focused flexibility, and commitment to your professional growth.
Course Schedules & Agendas
Courses start according to the working week of each country:
• USA, Europe & Asia → Monday • Arab Countries → Sunday
• 1-week = 20 hours / 5 days • 2-week = 40 hours / 10 days • Daily = 4 hours (9 AM – 1 PM)
Timings can be customized to fit participant needs.
Our team is available Sunday – Thursday, 24/7 on-call.
• 8 AM – 6 PM (Istanbul Time) • 6 AM – 4 PM (London Time)
Training Methods & Languages
Primarily English and Arabic — trainers can blend both upon request.
Dress comfortably — learning matters more than appearance.
Registration & Group Bookings
Yes – "Send 3 employees, pay for 2." Larger groups receive special rates.
Yes, we can tailor contracts with flexible fees based on yearly participants.
Choose your course → Click Apply Now → We guide you through.
Or email training@blackbird-training.com / call +44 7480 775526.
Let us know the topic and we'll share the exact link.
Tell us your preferred schedule and city; we'll arrange it for you.
Yes, notify us at least one week before the course starts.
Yes, online courses are available for most topics.
Email training@blackbird-training.com or call +44 7480 775526 with your topic.
Fees, Discounts & Payments
Certificates, QR verification, training kit
Venue, coffee breaks, airport pickup
Discount card
Excluding: flights and accommodation.
A loyalty card for future courses — you can also share it with others.
15% off — enter the Coupon Code on your card during registration.
Via credit card or bank transfer.
Yes, using any major credit card.
Yes, choose from our listed bank accounts.
At least 10 days before the course starts.
• 100% refund ≥ 4 weeks before start • 50% refund 2–4 weeks before start • No refund < 2 weeks before start
Venues & Logistics
No, we book only training venues.
Each city's venue is listed on our website.
Yes, we strive to book the nearest possible location.
Yes, after you apply, we can send it to you.
A driver will meet you holding a sign with your name and take you to your hotel.
Certificates & Accreditation
After you apply, you receive an invoice + acceptance letter. Final confirmation follows payment or official documents (PO or signed invoice).
Within 24 hours of registration.
You stay connected through discounts, online courses, newsletters, and our membership program.
We'll re-issue and mail it free once; next requests cost €100.
Yes, we'll correct and resend it free once; later corrections cost €100.
Yes, you can request both languages (free once, €100 after).
At the end of the course – you get two copies + QR verification code.
Customized & In-Company Training
We welcome your input. Email training@blackbird-training.com or call +44 7480 775526 / +971 553 554 655 / +90 552 210 0044.
Please reach out via email or the same phone numbers above.
Welcome to our FAQs page, your go-to resource for answers about BlackBird Training. Get insights into our customized courses, expert trainers, and ISO 9001/2015 certification. We're here to address your most common questions, ensuring you have the information you need to excel in your continuous development journey. If you can't find what you're looking for, our dedicated team is ready to assist you. Choose BlackBird Training for performance enhancement and excellence.