TQM - Philosophy and Quality Improvement Masterclass Event, 21.Apr.2025

Course Description

This intensive 5-day course provides a comprehensive exploration of Total Quality Management (TQM) philosophy and quality improvement techniques. Participants will gain in-depth knowledge of TQM principles, tools, and implementation strategies to drive organizational excellence and foster a culture of continuous improvement.

Learning Objectives

• Understand the core principles and philosophy of Total Quality Management
• Master key TQM tools and techniques for quality improvement
• Develop strategies for implementing TQM across various organizational functions
• Learn to measure and analyze quality metrics for continuous improvement
• Understand the role of leadership in fostering a quality-focused culture

Course Modules

Day 1: Foundations of TQM

• Introduction to TQM philosophy and principles
• Evolution of quality management
• Key TQM frameworks and models
• Customer-focused quality management

Day 2: TQM Tools and Techniques

• Statistical Process Control (SPC)
• Pareto analysis and cause-effect diagrams
• Failure Mode and Effects Analysis (FMEA)
• Quality Function Deployment (QFD)

Day 3: Implementing TQM

• Organizational structure for TQM
• Process management and improvement
• Employee involvement and empowerment
• Supplier quality management

Day 4: Measuring and Analyzing Quality

• Quality metrics and KPIs
• Benchmarking techniques
• Cost of quality analysis
• Continuous improvement methodologies

Day 5: Leadership and Culture for TQM

• Leadership roles in TQM implementation
• Building a quality-focused organizational culture
• Change management for TQM
• Case studies and best practices

Practical Wins for Participants

• Develop a TQM implementation roadmap for your organization
• Create a toolkit of quality improvement techniques for immediate application
• Enhance leadership skills to drive quality initiatives
• Improve decision-making through data-driven quality analysis