Course Description
This intensive 5-day course provides a comprehensive exploration of Total Quality Management (TQM) philosophy and quality improvement techniques. Participants will gain in-depth knowledge of TQM principles, tools, and implementation strategies to drive organizational excellence and foster a culture of continuous improvement.
Learning Objectives
- Understand the core principles and philosophy of Total Quality Management
- Master key TQM tools and techniques for quality improvement
- Develop strategies for implementing TQM across various organizational functions
- Learn to measure and analyze quality metrics for continuous improvement
- Understand the role of leadership in fostering a quality-focused culture
Course Modules
Day 1: Foundations of TQM
- Introduction to TQM philosophy and principles
- Evolution of quality management
- Key TQM frameworks and models
- Customer-focused quality management
Day 2: TQM Tools and Techniques
- Statistical Process Control (SPC)
- Pareto analysis and cause-effect diagrams
- Failure Mode and Effects Analysis (FMEA)
- Quality Function Deployment (QFD)
Day 3: Implementing TQM
- Organizational structure for TQM
- Process management and improvement
- Employee involvement and empowerment
- Supplier quality management
Day 4: Measuring and Analyzing Quality
- Quality metrics and KPIs
- Benchmarking techniques
- Cost of quality analysis
- Continuous improvement methodologies
Day 5: Leadership and Culture for TQM
- Leadership roles in TQM implementation
- Building a quality-focused organizational culture
- Change management for TQM
- Case studies and best practices
Practical Wins for Participants
- Develop a TQM implementation roadmap for your organization
- Create a toolkit of quality improvement techniques for immediate application
- Enhance leadership skills to drive quality initiatives
- Improve decision-making through data-driven quality analysis
Credits: 5 credit per day
Course Mode: full-time
Provider: Blackbird Training Centre
