Day 1
Building effective clinical relationships
Day 2
The key role of communication
Day 3
Cultural diversity in patient-centered care
Day 4
Attracting and engaging customer-focused employees
Day 5
Designing the patient experience & Planetree
Day 6
Verbal Communication Skills with the Clients
Day 7
Written Communication Skills with Local Communities and Press
Day 8
Marketing communication and campaigns for Clients & Communities
Day 9 - 10
PR and Communication with Individuals & Groups in Hospitals
Conducting Patient Satisfaction Surveys
Field visit to a Public Hospital
City : Vienna (Austria)
Code : 321369_139154
Course Date: 31 Mar - 11 Apr 2025
The Fess : 7400 Euro