Course Description
This comprehensive 10-day training program equips healthcare professionals with the knowledge and skills to excel in patient experience and involvement. Participants will learn patient-centered strategies, effective communication techniques, and cultural competence to enhance healthcare delivery and patient satisfaction. The course covers key aspects of patient engagement, from building clinical relationships to implementing patient-centered care frameworks.
Learning Objectives
- Develop and implement patient-centered care strategies
- Enhance communication skills for improved patient interactions
- Build cultural competence in diverse healthcare settings
- Design and execute patient engagement initiatives
- Evaluate and improve patient experience metrics
- Create a culture of continuous improvement in patient care
Course Modules
Day 1: Foundations of Patient Experience
- Understanding patient experience and its importance
- Key components of patient-centered care
- Patient experience metrics and measurement
- Case studies in excellence in patient experience
Day 2: Effective Communication in Healthcare
- Active listening and empathy in patient interactions
- Nonverbal communication techniques
- Delivering difficult news and managing expectations
- Communication strategies for diverse patient populations
Day 3: Building Strong Clinical Relationships
- Establishing trust and rapport with patients
- Collaborative decision-making in healthcare
- Managing patient expectations and concerns
- Strategies for long-term patient engagement
Day 4: Cultural Competence in Healthcare
- Understanding cultural diversity in healthcare settings
- Addressing language barriers and health literacy
- Culturally sensitive care practices
- Developing a culturally competent healthcare team
Day 5: Patient Engagement Strategies
- Designing effective patient engagement initiatives
- Leveraging technology for patient involvement
- Patient education and empowerment techniques
- Measuring the impact of patient engagement efforts
Day 6: Enhancing the Care Environment
- Creating healing and welcoming healthcare spaces
- Improving patient comfort and convenience
- Implementing patient-friendly policies and procedures
- Enhancing the overall patient journey
Day 7: Managing Patient Feedback and Complaints
- Effective complaint handling and resolution
- Turning negative feedback into improvement opportunities
- Proactive approaches to patient satisfaction
- Implementing a continuous feedback loop
Day 8: Patient Safety and Quality Improvement
- Integrating patient experience into safety initiatives
- Involving patients in quality improvement efforts
- Reducing medical errors through patient engagement
- Creating a culture of safety and transparency
Day 9: Leadership in Patient-Centered Care
- Developing a patient-centered organizational culture
- Change management for patient experience initiatives
- Empowering staff to drive patient experience excellence
- Aligning organizational goals with patient-centered care
Day 10: Measuring Success and Continuous Improvement
- Key performance indicators for patient experience
- Analyzing and interpreting patient feedback data
- Implementing continuous improvement processes
- Developing action plans for ongoing enhancement
Practical Wins for Participants
- Improved patient satisfaction scores and healthcare outcomes
- Enhanced communication skills for better patient-provider relationships
- Strategies to create a more patient-centered organizational culture
- Tools and techniques for continuous improvement in patient experience
Credits: 5 credit per day
Course Mode: full-time
Provider: Blackbird Training Centre
