Course Description
This intensive 5-day course is designed to enhance the communication skills of professionals across various industries. Participants will learn essential techniques for effective verbal, non-verbal, and written communication, as well as strategies for active listening, conflict resolution, and persuasive presentations.
Learning Objectives
- Develop advanced verbal and non-verbal communication skills
- Master techniques for active listening and providing constructive feedback
- Enhance written communication for various professional contexts
- Improve presentation skills and public speaking abilities
- Learn strategies for effective conflict resolution and negotiation
Course Modules
Day 1: Foundations of Effective Communication
- Understanding communication styles and preferences
- Verbal communication techniques
- Non-verbal communication and body language
- Active listening skills
Day 2: Written Communication in the Workplace
- Email etiquette and best practices
- Writing clear and concise reports
- Crafting persuasive business proposals
- Effective note-taking and meeting minutes
Day 3: Presentation Skills and Public Speaking
- Structuring effective presentations
- Developing engaging visual aids
- Techniques for managing presentation anxiety
- Handling Q&A sessions confidently
Day 4: Interpersonal Communication and Conflict Resolution
- Building rapport and professional relationships
- Giving and receiving feedback effectively
- Navigating difficult conversations
- Conflict resolution strategies
Day 5: Advanced Communication Techniques
- Persuasion and influence skills
- Cross-cultural communication
- Negotiation techniques
- Adapting communication styles for different audiences
Practical Wins for Participants
- Improved ability to communicate ideas clearly and confidently
- Enhanced written communication skills for various professional documents
- Increased effectiveness in presentations and public speaking
- Better interpersonal skills for managing workplace relationships and conflicts
Credits: 5 credit per day
Course Mode: full-time
Provider: Blackbird Training Centre
