This session: 19–23 Jul 2027
This IT Service Management: Principles, Practices & Implementation session in London (UK) runs from Monday 19 July to Friday 23 July 2027 (week 29, Q3 2027). It is the only date in London (UK) in 2027, at a fee of 6,100 £. Registration is open for this date. It is held in person.
| Dates | Monday 19 Jul – Friday 23 Jul 2027 |
|---|---|
| Week | 29 of 2027 |
| Duration | 5 days |
| Fee | 6,100 £ |
| Status | Open for registration |
| Format | In person |
Course Overview
Course Description
This intensive 1-week IT Service Management (ITSM) course provides a comprehensive understanding of ITSM principles, frameworks, and best practices. Participants will learn to align IT services with business objectives, improve service delivery, and drive organizational value through effective ITSM implementation.
Learning Objectives
- Understand core ITSM concepts and their importance in modern IT environments
- Master key ITSM frameworks including ITIL, COBIT, and ISO/IEC 20000
- Develop skills to implement and optimize ITSM processes
- Learn to measure and improve IT service quality and customer satisfaction
- Gain practical knowledge of ITSM tools and technologies
Course Modules
Day 1: Introduction to ITSM
- ITSM fundamentals and benefits
- IT service lifecycle overview
- ITSM roles and responsibilities
- Key ITSM processes and functions
Day 2: ITSM Frameworks and Standards
- ITIL framework deep dive
- COBIT governance framework
- ISO/IEC 20000 standard
- Integrating multiple frameworks
Day 3: Core ITSM Processes
- Incident and problem management
- Change and release management
- Service level management
- Knowledge management
Day 4: ITSM Implementation and Tools
- ITSM implementation strategies
- Selecting and implementing ITSM tools
- Process automation and integration
- Measuring ITSM effectiveness
Day 5: Advanced ITSM Topics
- Continual service improvement
- IT service portfolio management
- ITSM in cloud and DevOps environments
- Future trends in ITSM
Practical Wins for Participants
- Ability to design and implement effective ITSM processes
- Skills to improve IT service quality and customer satisfaction
- Knowledge to select and implement appropriate ITSM tools
- Strategies to align IT services with business objectives
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