Effective Quality Assurance & Control: Mastering QA/QC

Course Description

This comprehensive 5-day course on Effective Quality Assurance & Control equips participants with essential skills and knowledge to implement robust QA/QC processes. Attendees will learn industry-standard techniques, best practices, and strategies to improve product and service quality, reduce defects, and enhance customer satisfaction.

Learning Objectives

• Understand the fundamental principles and importance of quality assurance and control
• Learn to develop and implement effective QA/QC processes and procedures
• Master various quality management tools and techniques
• Gain skills in data analysis, root cause identification, and corrective action planning
• Understand how to integrate QA/QC practices into organizational culture

Course Modules

Day 1: Introduction to Quality Assurance and Control

• Defining quality, QA, and QC
• The importance of quality management systems
• Quality standards and regulations (ISO 9001, Six Sigma)
• QA/QC roles and responsibilities

Day 2: Quality Planning and Risk Management

• Developing quality plans and policies
• Risk assessment and management in QA/QC
• Setting quality objectives and KPIs
• Documentation and record-keeping best practices

Day 3: Quality Control Tools and Techniques

• Statistical process control (SPC)
• Root cause analysis methods
• Failure Mode and Effects Analysis (FMEA)
• Inspection and testing methodologies

Day 4: Continuous Improvement and Problem Solving

• PDCA cycle and Kaizen principles
• Quality improvement tools (Pareto charts, fishbone diagrams)
• Corrective and preventive action (CAPA) systems
• Lean Six Sigma concepts for quality improvement

Day 5: Implementing and Sustaining QA/QC Processes

• Developing a quality-focused organizational culture
• Training and competency management for QA/QC
• Supplier quality management
• Auditing and performance measurement

Practical Wins for Participants

• Ability to design and implement effective QA/QC processes
• Skills to analyze quality data and drive continuous improvement
• Knowledge to reduce defects and enhance product/service quality
• Techniques to foster a quality-focused culture within organizations