Course Description
This comprehensive 5-day course on Effective Quality Assurance & Control equips participants with essential skills and knowledge to implement robust QA/QC processes. Attendees will learn industry-standard techniques, best practices, and strategies to improve product and service quality, reduce defects, and enhance customer satisfaction.
Learning Objectives
- Understand the fundamental principles and importance of quality assurance and control
- Learn to develop and implement effective QA/QC processes and procedures
- Master various quality management tools and techniques
- Gain skills in data analysis, root cause identification, and corrective action planning
- Understand how to integrate QA/QC practices into organizational culture
Course Modules
Day 1: Introduction to Quality Assurance and Control
- Defining quality, QA, and QC
- The importance of quality management systems
- Quality standards and regulations (ISO 9001, Six Sigma)
- QA/QC roles and responsibilities
Day 2: Quality Planning and Risk Management
- Developing quality plans and policies
- Risk assessment and management in QA/QC
- Setting quality objectives and KPIs
- Documentation and record-keeping best practices
Day 3: Quality Control Tools and Techniques
- Statistical process control (SPC)
- Root cause analysis methods
- Failure Mode and Effects Analysis (FMEA)
- Inspection and testing methodologies
Day 4: Continuous Improvement and Problem Solving
- PDCA cycle and Kaizen principles
- Quality improvement tools (Pareto charts, fishbone diagrams)
- Corrective and preventive action (CAPA) systems
- Lean Six Sigma concepts for quality improvement
Day 5: Implementing and Sustaining QA/QC Processes
- Developing a quality-focused organizational culture
- Training and competency management for QA/QC
- Supplier quality management
- Auditing and performance measurement
Practical Wins for Participants
- Ability to design and implement effective QA/QC processes
- Skills to analyze quality data and drive continuous improvement
- Knowledge to reduce defects and enhance product/service quality
- Techniques to foster a quality-focused culture within organizations
Credits: 5 credit per day
Course Mode: full-time
Provider: Blackbird Training Centre
