Course Overview
Course Description
This intensive 5-day course provides a comprehensive understanding of quality assurance and quality control principles using ISO9001 as a framework. Participants will learn how to implement and maintain an effective quality management system, focusing on process approach, risk-based thinking, and continuous improvement.
Learning Objectives
- Understand the principles and requirements of ISO9001:2015
- Apply process approach and risk-based thinking to quality management
- Develop leadership skills for effective quality system implementation
- Learn techniques for continuous improvement and performance evaluation
- Gain practical skills in quality assurance and control methodologies
Course Modules
Day 1: Introduction to Quality Management and ISO9001
- Quality management principles and concepts
- Overview of ISO9001:2015 structure and requirements
- Process approach to quality management
- Context of the organization and interested parties
Day 2: Leadership and Planning in Quality Management
- Leadership commitment and responsibilities
- Quality policy and objectives
- Risk-based thinking and opportunities
- Change management in quality systems
Day 3: Support and Operation
- Resource management and competence
- Communication and documented information
- Operational planning and control
- Product and service requirements and design
Day 4: Performance Evaluation
- Monitoring, measurement, and analysis
- Internal audit processes and techniques
- Management review
- Customer satisfaction and feedback
Day 5: Improvement and Practical Application
- Nonconformity and corrective action
- Continual improvement methods
- Implementing QMS in your organization
- Case studies and practical exercises
Practical Wins for Participants
- Ability to implement and maintain an ISO9001-compliant quality management system
- Enhanced skills in process management and risk assessment
- Improved capability to lead quality initiatives within their organization
- Practical tools and techniques for continuous improvement and performance evaluation
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