Interpersonal & Communication Skills: 5-Day Intensive Course

Course Description

This intensive 5-day course is designed to enhance your interpersonal and communication skills, crucial for success in both personal and professional settings. Participants will learn essential techniques for effective verbal and non-verbal communication, active listening, conflict resolution, and relationship building. Through interactive exercises and practical applications, you'll develop the confidence to communicate clearly and build stronger connections with others.

Learning Objectives

• Develop active listening skills to improve understanding and empathy
• Master techniques for clear and assertive communication
• Learn to interpret and use non-verbal cues effectively
• Acquire strategies for managing conflicts and difficult conversations
• Enhance presentation skills for impactful public speaking
• Improve relationship-building skills in various professional contexts

Course Modules

Day 1: Foundations of Effective Communication

• Understanding communication models and barriers
• Verbal and non-verbal communication basics
• Active listening techniques
• Developing empathy and rapport

Day 2: Assertiveness and Clarity in Communication

• Assertive communication strategies
• Crafting clear and concise messages
• Giving and receiving feedback effectively
• Adapting communication styles to different audiences

Day 3: Conflict Resolution and Difficult Conversations

• Understanding conflict styles and triggers
• Techniques for de-escalating tense situations
• Negotiation and problem-solving skills
• Handling criticism and negative feedback

Day 4: Non-verbal Communication and Emotional Intelligence

• Reading and interpreting body language
• Mastering your own non-verbal cues
• Developing emotional intelligence
• Managing emotions in high-stress situations

Day 5: Presentation Skills and Professional Relationships

• Structuring impactful presentations
• Overcoming public speaking anxiety
• Networking and relationship-building techniques
• Applying skills in various professional scenarios

Practical Wins for Participants

• Improved ability to build and maintain professional relationships
• Enhanced conflict resolution skills for a more harmonious workplace
• Increased confidence in public speaking and presentations
• Better understanding of non-verbal cues for more effective communication