Course Description
This intensive 5-day course is designed to equip administrators and secretaries with essential skills to excel in their roles. Participants will enhance their capabilities in time management, communication, organization, and technology use. The program focuses on practical applications to improve workplace efficiency and effectiveness.
Learning Objectives
- Develop advanced time management and prioritization techniques
- Enhance written and verbal communication skills
- Master organizational strategies for improved efficiency
- Leverage technology to streamline administrative tasks
- Strengthen interpersonal skills for better workplace relationships
- Cultivate a proactive and problem-solving mindset
Course Modules
Day 1: Effective Time Management
- Understanding time management principles
- Prioritization techniques and tools
- Managing multiple tasks and deadlines
- Overcoming procrastination and distractions
Day 2: Advanced Communication Skills
- Professional writing and email etiquette
- Effective verbal communication strategies
- Active listening and feedback techniques
- Handling difficult conversations
Day 3: Organizational Excellence
- Creating efficient filing and record-keeping systems
- Managing calendars and scheduling
- Planning and coordinating meetings and events
- Developing standard operating procedures
Day 4: Technology and Administrative Tools
- Mastering essential office software
- Utilizing project management tools
- Leveraging cloud-based collaboration platforms
- Implementing automation for routine tasks
Day 5: Professional Development and Workplace Dynamics
- Building professional relationships and networking
- Developing a proactive problem-solving approach
- Managing up and supporting executives effectively
- Continuous learning and career advancement strategies
Practical Wins for Participants
- Implement a personalized time management system
- Create templates for common administrative documents
- Develop a comprehensive meeting planning checklist
- Design an action plan for ongoing professional development
Credits: 5 credit per day
Course Mode: full-time
Provider: Blackbird Training Centre
