Process Mapping for Business Improvement: 5-Day Course

Course Description

This intensive 5-day course equips participants with advanced skills in business process mapping and improvement. Through hands-on exercises and real-world case studies, attendees will learn to visualize, analyze, and optimize complex business processes. The course covers essential mapping techniques, analysis methods, and implementation strategies for driving organizational efficiency and effectiveness.

Learning Objectives

• Master various process mapping techniques and their applications
• Develop skills to identify inefficiencies and bottlenecks in business processes
• Learn to analyze process maps and derive actionable insights
• Gain expertise in designing improved processes and implementation strategies
• Understand how to align process improvements with organizational goals

Course Modules

Day 1: Foundations of Process Mapping

• Introduction to business process management
• Overview of process mapping techniques
• Basic flowcharting and swimlane diagrams
• Identifying process boundaries and stakeholders

Day 2: Advanced Mapping Techniques

• Value stream mapping
• SIPOC (Supplier, Input, Process, Output, Customer) diagrams
• Cross-functional process maps
• Data flow diagrams

Day 3: Process Analysis and Measurement

• Identifying value-added and non-value-added activities
• Process performance metrics and KPIs
• Root cause analysis techniques
• Waste identification in processes

Day 4: Process Improvement Strategies

• Lean process improvement principles
• Six Sigma methodology in process improvement
• Redesigning and optimizing processes
• Change management in process improvement

Day 5: Implementation and Continuous Improvement

• Developing implementation plans
• Monitoring and controlling process changes
• Continuous improvement frameworks
• Case studies and practical application

Practical Wins for Participants

• Ability to create clear, comprehensive process maps for any business function
• Skills to identify and quantify process improvement opportunities
• Expertise in designing optimized processes that align with business goals
• Strategies for successful implementation and ongoing improvement of business processes