Course Description
This intensive 5-day course is designed to equip participants with essential secretary skills crucial for success in modern office environments. Covering a range of topics from effective communication to advanced office technology usage, this program aims to enhance administrative expertise and boost professional efficiency.
Learning Objectives
- Develop advanced communication skills for professional interactions
- Master time management and organizational techniques
- Enhance document creation and management proficiency
- Improve proficiency in using modern office technologies
- Learn effective meeting and event planning strategies
Course Modules
Day 1: Professional Communication and Etiquette
- Effective verbal and written communication
- Business etiquette and professional image
- Handling difficult conversations
- Cultural sensitivity in the workplace
Day 2: Time Management and Organization
- Prioritization techniques
- Calendar management and scheduling
- Task delegation and follow-up
- Creating efficient filing systems
Day 3: Document Creation and Management
- Advanced word processing skills
- Creating professional presentations
- Minute-taking and report writing
- Document confidentiality and security
Day 4: Office Technology and Software
- Mastering email management
- Utilizing project management tools
- Introduction to data analysis with spreadsheets
- Cloud-based collaboration platforms
Day 5: Meeting and Event Planning
- Organizing effective meetings
- Event planning and coordination
- Travel arrangements and logistics
- Budget management for events
Practical Wins for Participants
- Improved efficiency in daily administrative tasks
- Enhanced professional communication skills
- Increased proficiency in modern office technologies
- Developed strategic approach to time and resource management
Credits: 5 credit per day
Course Mode: full-time
Provider: Blackbird Training Centre
