Master Change Management & Conflict Resolution Techniques

Course Description

This intensive 5-day course equips leaders and managers with essential skills to navigate organizational change and resolve workplace conflicts. Participants will learn proven strategies for implementing change initiatives, overcoming resistance, and fostering a culture of adaptability. The program also covers effective conflict resolution techniques, negotiation skills, and methods to build consensus among diverse stakeholders.

Learning Objectives

• Develop a comprehensive understanding of change management principles and models
• Learn to identify and address sources of resistance to change
• Master conflict resolution strategies and negotiation techniques
• Enhance leadership skills for guiding teams through transitions
• Improve communication abilities to facilitate change and resolve disputes
• Create action plans for implementing change and managing conflicts in your organization

Course Modules

Day 1: Foundations of Change Management

• Introduction to change management theories and models
• Assessing organizational readiness for change
• Identifying key stakeholders and their roles
• Developing a compelling case for change

Day 2: Implementing Change Initiatives

• Creating a comprehensive change management plan
• Overcoming resistance to change
• Effective communication strategies during transitions
• Monitoring and evaluating change progress

Day 3: Understanding Workplace Conflict

• Common sources and types of organizational conflict
• Conflict styles and their impact on team dynamics
• Emotional intelligence in conflict situations
• Strategies for preventing and de-escalating conflicts

Day 4: Conflict Resolution Techniques

• Active listening and effective questioning skills
• Negotiation and mediation strategies
• Collaborative problem-solving approaches
• Dealing with difficult personalities and behaviors

Day 5: Leading Change and Resolving Conflicts

• Integrating change management and conflict resolution skills
• Building a culture of adaptability and positive conflict
• Coaching team members through change and conflict
• Developing action plans for organizational implementation

Practical Wins for Participants

• A customized change management plan for a current organizational initiative
• Enhanced ability to identify and address potential conflicts early
• Improved communication skills for facilitating difficult conversations
• Actionable strategies to build team resilience and adaptability