Logistics, car services and hospitality Event, 13.Jan.2025

Introduction

Hospitality has become an essential and leading criterion for excellence in performance provided by the best institutions in terms of quality, safety and service. It is a journey that can take the organization to the top if it is effective. As for the opposite, it may also have a negative impact on the organization's reputation and sustainability.

This course provides participants with the knowledge and skills to design and implement a framework based on logistics, automotive services and hospitality to improve the overall performance of their organization.

Objectives of the Logistics, car services and hospitality

• Attract and engage employees who focus on automotive and hospitality services
• Building a Service Level Agreement (SLA) to provide the best and most efficient internal services
• Identify and address the different needs of different stakeholders
• Designing a framework that drives hospitality
• Learn about modern trends and practices in the management of automotive and hospitality services

Logistics, car services and hospitality Outlines

Day 1
Fundamentals of service and hospitality management

• Key concepts
• Core Competencies
• Roles and responsibilities

Day 2
Facilities strategic planning

• Facilities management strategic options
• Outsourcing facility jobs
• Facility location
• Site standards considerations

Day 3
Car services

• Major issues
• Take advantage of the domain
• Stakeholder management
• Balancing the logistics of car services

Day 4
Attracting and engaging employees who focus on (hospitality)

• Attributes and benefits of a committed workforce
• Strategies for recognizing employee commitment to business development
• Promote employee engagement

Day 5
Build consensus, commitment and collaboration

• Principles of ethical leadership
• Ethical dilemmas faced by leaders
• Define consensus building techniques
• Describe how you will secure commitment and collaboration for your change initiatives
• Explore the stages of effective change management
• Creating healthy cooperation and communication between departments

Organizational Communication Leadership

• Control and deal with rumors
• Dealing and managing office policies
• Four grapes series
• Leading cultural change
• Transparency in the Organization: How Far Should We Go?
• Choose the right channel to get your message across
• Communicate and drive your organizational vision, mission and values