Course Overview
Course Description
This comprehensive 5-day course covers essential aspects of logistics, car services, and hospitality management. Participants will gain in-depth knowledge of supply chain operations, automotive service management, and hospitality industry best practices. The course combines theoretical concepts with practical applications to provide a well-rounded learning experience.
Learning Objectives
- Understand key principles of logistics and supply chain management
- Develop skills in automotive service operations and customer relations
- Master hospitality management techniques and guest satisfaction strategies
- Learn to integrate logistics, car services, and hospitality for operational excellence
- Gain insights into industry trends and emerging technologies
Course Modules
Day 1: Introduction to Logistics and Supply Chain Management
- Fundamentals of logistics and supply chain
- Inventory management and warehousing
- Transportation and distribution strategies
- Supply chain technology and software
Day 2: Automotive Services Management
- Car service center operations
- Customer service in the automotive industry
- Maintenance scheduling and management
- Quality control in automotive services
Day 3: Hospitality Management Essentials
- Hotel and restaurant operations
- Guest experience and satisfaction
- Revenue management in hospitality
- Food and beverage management
Day 4: Integrating Logistics in Hospitality and Automotive Services
- Supply chain optimization for hotels and restaurants
- Logistics in car rental and fleet management
- Inventory control for hospitality and automotive businesses
- Sustainable practices in logistics and hospitality
Day 5: Industry Trends and Future Outlook
- Emerging technologies in logistics and hospitality
- Digital transformation in the automotive industry
- Customer experience trends across sectors
- Career opportunities and professional development
Practical Wins for Participants
- Develop a comprehensive logistics strategy for a hospitality business
- Create an efficient operational plan for an automotive service center
- Design a customer satisfaction improvement program for a hotel
- Formulate an integrated supply chain solution for a car rental company
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