Introduction
Hospitality has become an essential and leading criterion for excellence in performance provided by the best institutions in terms of quality, safety and service. It is a journey that can take the organization to the top if it is effective. As for the opposite, it may also have a negative impact on the organization's reputation and sustainability.
This course provides participants with the knowledge and skills to design and implement a framework based on logistics, automotive services and hospitality to improve the overall performance of their organization.
Objectives of the Logistics, car services and hospitality
- Attract and engage employees who focus on automotive and hospitality services
- Building a Service Level Agreement (SLA) to provide the best and most efficient internal services
- Identify and address the different needs of different stakeholders
- Designing a framework that drives hospitality
- Learn about modern trends and practices in the management of automotive and hospitality services
Logistics, car services and hospitality Outlines
Day 1
Fundamentals of service and hospitality management
- Key concepts
- Core Competencies
- Roles and responsibilities
Day 2
Facilities strategic planning
- Facilities management strategic options
- Outsourcing facility jobs
- Facility location
- Site standards considerations
Day 3
Car services
- Major issues
- Take advantage of the domain
- Stakeholder management
- Balancing the logistics of car services
Day 4
Attracting and engaging employees who focus on (hospitality)
- Attributes and benefits of a committed workforce
- Strategies for recognizing employee commitment to business development
- Promote employee engagement
Day 5
Build consensus, commitment and collaboration
- Principles of ethical leadership
- Ethical dilemmas faced by leaders
- Define consensus building techniques
- Describe how you will secure commitment and collaboration for your change initiatives
- Explore the stages of effective change management
- Creating healthy cooperation and communication between departments
Organizational Communication Leadership
- Control and deal with rumors
- Dealing and managing office policies
- Four grapes series
- Leading cultural change
- Transparency in the Organization: How Far Should We Go?
- Choose the right channel to get your message across
- Communicate and drive your organizational vision, mission and values
Credits: 5 credit per day
Course Mode: full-time
Provider: Blackbird Training Centre
