Excellence in Patient Experience & Involvement Training Event, 05.May.2025

Course Description

This comprehensive 10-day training program equips healthcare professionals with the knowledge and skills to excel in patient experience and involvement. Participants will learn patient-centered strategies, effective communication techniques, and cultural competence to enhance healthcare delivery and patient satisfaction. The course covers key aspects of patient engagement, from building clinical relationships to implementing patient-centered care frameworks.

Learning Objectives

• Develop and implement patient-centered care strategies
• Enhance communication skills for improved patient interactions
• Build cultural competence in diverse healthcare settings
• Design and execute patient engagement initiatives
• Evaluate and improve patient experience metrics
• Create a culture of continuous improvement in patient care

Course Modules

Day 1: Foundations of Patient Experience

• Understanding patient experience and its importance
• Key components of patient-centered care
• Patient experience metrics and measurement
• Case studies in excellence in patient experience

Day 2: Effective Communication in Healthcare

• Active listening and empathy in patient interactions
• Nonverbal communication techniques
• Delivering difficult news and managing expectations
• Communication strategies for diverse patient populations

Day 3: Building Strong Clinical Relationships

• Establishing trust and rapport with patients
• Collaborative decision-making in healthcare
• Managing patient expectations and concerns
• Strategies for long-term patient engagement

Day 4: Cultural Competence in Healthcare

• Understanding cultural diversity in healthcare settings
• Addressing language barriers and health literacy
• Culturally sensitive care practices
• Developing a culturally competent healthcare team

Day 5: Patient Engagement Strategies

• Designing effective patient engagement initiatives
• Leveraging technology for patient involvement
• Patient education and empowerment techniques
• Measuring the impact of patient engagement efforts

Day 6: Enhancing the Care Environment

• Creating healing and welcoming healthcare spaces
• Improving patient comfort and convenience
• Implementing patient-friendly policies and procedures
• Enhancing the overall patient journey

Day 7: Managing Patient Feedback and Complaints

• Effective complaint handling and resolution
• Turning negative feedback into improvement opportunities
• Proactive approaches to patient satisfaction
• Implementing a continuous feedback loop

Day 8: Patient Safety and Quality Improvement

• Integrating patient experience into safety initiatives
• Involving patients in quality improvement efforts
• Reducing medical errors through patient engagement
• Creating a culture of safety and transparency

Day 9: Leadership in Patient-Centered Care

• Developing a patient-centered organizational culture
• Change management for patient experience initiatives
• Empowering staff to drive patient experience excellence
• Aligning organizational goals with patient-centered care

Day 10: Measuring Success and Continuous Improvement

• Key performance indicators for patient experience
• Analyzing and interpreting patient feedback data
• Implementing continuous improvement processes
• Developing action plans for ongoing enhancement

Practical Wins for Participants

• Improved patient satisfaction scores and healthcare outcomes
• Enhanced communication skills for better patient-provider relationships
• Strategies to create a more patient-centered organizational culture
• Tools and techniques for continuous improvement in patient experience