Facility Management (Operation & Maintenance) Event, 10.Mar.2025

Introduction

Course Objective of Facility Management (Operation & Maintenance)

• Define the foundations of Facility Management and understand Facility Management strategies
• Understand service delivery and performance management
• Adopt best practice in managing the Facility Management function for hospitals
• Outline the considerations in Facility Planning
• Adopt best practice in managing the Facility Management function

Course Outlines of Facility Management (Operation & Maintenance)

Day 1

The Foundations of Facility Management in hospitals

• Key concepts
• Core competencies
• Roles and responsibilities

Day 2

Facility Planning & Safety

• Key issues
• Utilizing space
• Stakeholder management
• Risks vs. safety

Day 3

Facility Management Strategies in hospitals

• The business context and drivers
• Strategy formulation, analysis, development and implementation
• FM Strategy checklist

Day 4

Managing the workplace

• People management
• Productivity
• Health, safety and security
• 5S

Day 5

Service Delivery and Performance Management in hospitals

• Continuity of service
• Managing service providers
• Managing performance
• SLA’s / KPI’s
• Dealing with poor performance

Understand the role of Project and Maintenance Management in Facility Management

• Project Management phases and skills
• Maintenance management essentials
• Continuous improvement in FM