Introduction
Hundreds of organizations around the world reach an internationally recognized level of quality and safety.
Facility management is a field that encompasses multiple disciplines to ensure functionality, comfort, safety and efficiency of the built environment by integrating people, place, process and technology. Facility management involves a range of third-party providers that must be carefully managed especially in hospitals & medical sectors.
Course Objective of Facility Management (Operation & Maintenance)
- Define the foundations of Facility Management and understand Facility Management strategies
- Understand service delivery and performance management
- Adopt best practice in managing the Facility Management function for hospitals
- Outline the considerations in Facility Planning
- Adopt best practice in managing the Facility Management function
Course Outlines of Facility Management (Operation & Maintenance)
Day 1
The Foundations of Facility Management in hospitals
- Key concepts
- Core competencies
- Roles and responsibilities
Day 2
Facility Planning & Safety
- Key issues
- Utilizing space
- Stakeholder management
- Risks vs. safety
Day 3
Facility Management Strategies in hospitals
- The business context and drivers
- Strategy formulation, analysis, development and implementation
- FM Strategy checklist
Day 4
Managing the workplace
- People management
- Productivity
- Health, safety and security
- 5S
Day 5
Service Delivery and Performance Management in hospitals
- Continuity of service
- Managing service providers
- Managing performance
- SLA’s / KPI’s
- Dealing with poor performance
Understand the role of Project and Maintenance Management in Facility Management
- Project Management phases and skills
- Maintenance management essentials
- Continuous improvement in FM
Credits: 5 credit per day
Course Mode: full-time
Provider: Blackbird Training Centre
