Office Management & Communication Techniques Event, 16.Feb.2025
Office Management & Communication Techniques Event, 16.Feb.2025
Introduction
A professional Office Manager effortlessly combines a diverse range of responsibilities ensuring that office processes and activities are efficiently and smoothly managed. This course will help participants develop an assertive and organized approach to managing people and processes in their office, to facilitate harmonious and productive working. The course additionally aims to develop participant’s communication, reporting, and writing skills.
Course Objectives of Office Management & Communication
Understanding best practice in key office procedures
Learning roles and responsibilities of an office manager
Enhancing interpersonal communication approaches
Being able to manage office Communications
Developing outstanding writing skills
Applying assertive decision-making and problem-solving skills
Applying techniques to plan and manage workload effectively and achieve objectives
Keeping detailed records in the office
Organizing business relationships
Being able to handle work pressure effectively
Office Management & Communication Course Outlines
Day 1
Defining the role of the office manager
Key tasks of an office manager
Workflow and working stations
Workplace security
Maintaining a good organizational environment
Communication models
Day 2
The art of communication
Interpersonal communication
From interpersonal towards organizational communication
The different levels of business communication
The art of persuasion
Day 3
Writing Skills from linguistic perspectives
Arabic Report Vs English Report.
Three approaches to business writing
Gathering and organizing data
Writing report blueprints and outlines
Forming clear and organized reports (TOC)
Day 4
Writing an accurate and effective report
The types of business reports
The basic elements of business reports
Steps to writing an effective business report
Technical skills in preparing reports
Day 5
Essential rules for preparing reports
The difference between informative reports and analytical reports
The three basic steps in writing a managerial report
Reports different criteria
Understanding the informative reports
Understanding the analytical reports
Day 6
Creative ways for presenting reports
Different types of business letters
Writing business letters effectively
Negotiation skills
Conflict resolution – suggested strategy and outcomes
Dealing with different types of personalities
Day 7
Appointment setting
Handling visitors effectively
Making travel arrangements
Business meetings
Events arrangement
Day 8
Effective decision making
Tools that support decision-makers
Problem-solving techniques
The Six Thinking Hats
Brainstorming rules and techniques
Day 9
Business documentation
Bookkeeping
Filing systems
Filling electronic or paper documents
Naming records
Reviewing and destroying records
Day 10
Personal skills for secretary
Critical thinking
Managing time effectively
How to prioritize
Handling work stress and preventing job burnout
Maintaining a work-life balance
Secretary & Admin
Office Management & Communication Techniques (3312_130989)
Course Code:
3312_130989
Course Date:
16 - 27 Feb 2025
Course Price:
6200
Euro