EFQM Principles & Action: Driving Organizational Excellence Event, 21.Apr.2025

Course Description

This comprehensive 5-day course provides a deep dive into the EFQM Excellence Model and its practical application. Participants will gain a thorough understanding of the model's principles, criteria, and assessment methods. Through interactive sessions and real-world examples, attendees will learn how to implement the EFQM framework to drive organizational excellence and continuous improvement.

Learning Objectives

• Understand the EFQM Excellence Model's structure, principles, and criteria
• Learn to assess organizational performance using the RADAR logic
• Develop strategies for implementing the EFQM model in various organizational contexts
• Gain practical skills in driving continuous improvement and excellence
• Learn to prioritize and implement improvement actions effectively

Course Modules

Day 1: Introduction to EFQM Excellence Model

• Overview of the EFQM Excellence Model
• The 7 Criteria: Direction, Execution, and Results
• Fundamental Concepts of Excellence
• EFQM Model Dynamics and Integration

Day 2: RADAR Logic and Self-Assessment

• Understanding RADAR: Results, Approach, Deployment, Assessment, and Refinement
• Applying RADAR to Enablers and Results
• Conducting Organizational Self-Assessments
• Identifying Strengths and Areas for Improvement

Day 3: Implementing EFQM in Organizations

• Developing an EFQM Implementation Strategy
• Aligning Organizational Culture with EFQM Principles
• Change Management in EFQM Implementation
• Overcoming Implementation Challenges

Day 4: Continuous Improvement and Excellence

• Driving Organizational Improvement using EFQM
• Prioritizing Improvement Actions
• Developing SMART Objectives for Excellence
• Monitoring and Measuring Progress

Day 5: EFQM Recognition and Best Practices

• EFQM Recognition Schemes and Levels of Excellence
• Case Studies of Award-Winning Organizations
• Benchmarking and Best Practices
• Developing an Action Plan for Your Organization

Practical Wins for Participants

• Ability to conduct comprehensive organizational self-assessments
• Skills to develop and implement EFQM-based improvement strategies
• Techniques for fostering a culture of excellence and continuous improvement
• Practical tools for prioritizing and implementing organizational changes