Course Description
This comprehensive 5-day course equips participants with advanced Total Quality Management (TQM) tools and techniques for driving continuous improvement. Attendees will learn to implement data-driven strategies, optimize processes, and foster a culture of quality throughout their organization. The course combines theoretical knowledge with practical applications to ensure immediate impact in the workplace.
Learning Objectives
- Master key TQM principles and their application in various industries
- Develop proficiency in using advanced quality improvement tools and techniques
- Learn to analyze and interpret data for effective decision-making
- Acquire skills to lead and manage continuous improvement initiatives
- Understand how to create a culture of quality and continuous improvement
Course Modules
Day 1: Foundations of TQM and Continuous Improvement
- Introduction to TQM principles and philosophy
- The PDCA cycle and its role in continuous improvement
- Quality management systems and standards
- Developing a continuous improvement mindset
Day 2: Advanced Quality Tools and Techniques
- Statistical Process Control (SPC) and control charts
- Failure Mode and Effects Analysis (FMEA)
- Design of Experiments (DOE)
- Quality Function Deployment (QFD)
Day 3: Data-Driven Decision Making
- Data collection and analysis techniques
- Root Cause Analysis and the 5 Whys
- Pareto analysis and prioritization
- Benchmarking and best practices
Day 4: Process Improvement Methodologies
- Lean principles and waste reduction
- Six Sigma methodology and DMAIC
- Value Stream Mapping
- Kaizen and continuous improvement events
Day 5: Implementing and Sustaining Continuous Improvement
- Change management and overcoming resistance
- Building a culture of quality and continuous improvement
- Measuring and communicating improvement results
- Developing action plans for implementation
Practical Wins for Participants
- Ability to implement advanced quality tools in real-world scenarios
- Skills to lead cross-functional improvement teams effectively
- Techniques to quantify and communicate the impact of improvement initiatives
- Strategies to foster a sustainable culture of continuous improvement
Credits: 5 credit per day
Course Mode: full-time
Provider: Blackbird Training Centre
