Course Description
This intensive 5-day course provides a comprehensive overview of UK best practices in managing hospital support services. Participants will gain insights into efficient operations, quality improvement, and patient satisfaction strategies across various support functions including facilities management, logistics, security, and more.
Learning Objectives
- Understand the critical role of support services in healthcare delivery
- Apply UK best practices to optimize hospital support operations
- Develop strategies for improving efficiency and quality in support services
- Learn to integrate support services with clinical operations for better patient outcomes
- Gain skills in performance measurement and continuous improvement
Course Modules
Day 1: Introduction to Hospital Support Services
- Overview of support services in UK hospitals
- Regulatory framework and standards
- Integration with clinical operations
- Key performance indicators for support services
Day 2: Facilities Management and Environmental Services
- Healthcare facilities management best practices
- Environmental cleanliness and infection control
- Maintenance and asset management
- Energy efficiency and sustainability
Day 3: Logistics, Portering, and Patient Transport
- Efficient logistics and supply chain management
- Portering services optimization
- Patient transport systems
- Technology integration in support services
Day 4: Security, Catering, and Auxiliary Services
- Hospital security management
- Catering services and nutritional care
- Linen and laundry management
- Waste management and disposal
Day 5: Quality Improvement and Innovation
- Continuous improvement methodologies
- Innovation in support services
- Staff training and development
- Future trends in hospital support services
Practical Wins for Participants
- Develop a strategic plan for optimizing support services in your hospital
- Create a performance measurement framework for support services
- Design an integrated workflow for clinical and support services
- Formulate an innovation roadmap for hospital support functions
Credits: 5 credit per day
Course Mode: full-time
Provider: Blackbird Training Centre
