Course Description
This intensive 5-day course is designed to enhance the professional skills of secretaries and administrative assistants. Participants will learn essential secretarial techniques, effective communication strategies, and modern office management practices. The program focuses on developing practical skills that can be immediately applied in the workplace.
Learning Objectives
- Master advanced secretarial skills and office management techniques
- Develop effective written and verbal communication abilities
- Learn time management and organizational strategies
- Enhance proficiency in using modern office technology and software
- Improve interpersonal skills and professional etiquette
Course Modules
Day 1: The Modern Secretary's Role
- Evolution of the secretarial profession
- Key responsibilities and expectations
- Developing a professional mindset
- Personal branding and image management
Day 2: Essential Office Management Skills
- Effective time management techniques
- Organizing physical and digital workspaces
- Managing calendars and scheduling
- Document creation and management
Day 3: Communication Excellence
- Business writing essentials
- Effective email communication
- Telephone etiquette and best practices
- Active listening and verbal communication skills
Day 4: Technology and Software Proficiency
- Microsoft Office suite mastery
- Digital collaboration tools
- Social media management for business
- Cybersecurity awareness
Day 5: Professional Development and Workplace Dynamics
- Conflict resolution and problem-solving
- Building professional relationships
- Stress management and work-life balance
- Career advancement strategies
Practical Wins for Participants
- Improved efficiency in managing daily tasks and priorities
- Enhanced ability to communicate effectively with colleagues and superiors
- Increased proficiency in using modern office technology
- Developed strategies for career growth and professional development
Credits: 5 credit per day
Course Mode: full-time
Provider: Blackbird Training Centre
