Course Description
This intensive 5-day course is designed to transform your communication skills, equipping you with the tools and techniques needed to excel in professional environments. From mastering verbal and non-verbal cues to crafting compelling written messages, you'll develop a comprehensive toolkit for effective communication across various platforms and situations.
Learning Objectives
- Enhance verbal communication skills for clear and impactful messaging
- Develop strong non-verbal communication awareness and techniques
- Master the art of active listening and empathetic response
- Improve written communication for various professional contexts
- Learn strategies for effective conflict resolution and negotiation
- Develop skills for persuasive presentations and public speaking
Course Modules
Day 1: Foundations of Effective Communication
- Understanding communication models and processes
- Identifying personal communication styles
- Overcoming common communication barriers
- Developing emotional intelligence for better communication
Day 2: Mastering Verbal Communication
- Techniques for clear and concise speech
- Effective use of tone, pitch, and pacing
- Strategies for engaging conversations and discussions
- Adapting communication style to different audiences
Day 3: Non-Verbal Communication and Active Listening
- Understanding and utilizing body language
- Interpreting facial expressions and gestures
- Mastering the art of active listening
- Developing empathy and rapport-building skills
Day 4: Written Communication and Digital Etiquette
- Crafting clear and impactful emails and reports
- Effective communication in virtual meetings
- Social media communication for professionals
- Navigating cultural differences in written communication
Day 5: Advanced Communication Strategies
- Techniques for persuasive presentations
- Conflict resolution and negotiation skills
- Strategies for difficult conversations
- Developing a personal action plan for ongoing improvement
Practical Wins for Participants
- Increased confidence in professional interactions
- Improved ability to influence and persuade others
- Enhanced team collaboration and leadership skills
- Reduced miscommunication and increased productivity
Credits: 5 credit per day
Course Mode: full-time
Provider: Blackbird Training Centre
