Course Description
This comprehensive 5-day course provides a solid foundation in quality management principles and practices. Participants will learn essential concepts, tools, and techniques for improving organizational performance and driving continuous improvement. The course covers quality planning, assurance, control, and improvement methodologies applicable across various industries.
Learning Objectives
- Understand core quality management principles and their organizational impact
- Apply key quality tools and techniques for process improvement
- Develop strategies for implementing effective quality management systems
- Analyze and interpret quality data to drive decision-making
- Create action plans for continuous improvement initiatives
Course Modules
Day 1: Introduction to Quality Management
- Defining quality and its importance
- Evolution of quality management
- Quality management principles
- Quality costs and benefits
Day 2: Quality Planning and Customer Focus
- Strategic quality planning
- Voice of the customer
- Quality Function Deployment (QFD)
- Benchmarking for quality
Day 3: Quality Control Tools and Techniques
- Statistical Process Control (SPC)
- Seven basic quality tools
- Measurement systems analysis
- Root cause analysis
Day 4: Quality Improvement Methodologies
- Six Sigma methodology
- Lean principles for quality
- Total Quality Management (TQM)
- Kaizen and continuous improvement
Day 5: Implementing Quality Management Systems
- ISO 9001 quality management system
- Developing a quality culture
- Change management for quality initiatives
- Quality audits and performance measurement
Practical Wins for Participants
- Ability to implement effective quality control processes
- Skills to analyze and improve organizational processes
- Knowledge to develop a quality management strategy
- Techniques to foster a culture of continuous improvement
Credits: 5 credit per day
Course Mode: full-time
Provider: Blackbird Training Centre
