Course Description
This comprehensive 5-day workshop equips participants with essential coaching and counseling skills to enhance employee performance and build stronger teams. Participants will learn effective communication techniques, develop a structured approach to coaching conversations, and practice counseling strategies for various workplace scenarios.
Learning Objectives
- Understand the fundamental principles of effective coaching and counseling
- Develop active listening and questioning skills to facilitate productive conversations
- Learn to provide constructive feedback and set SMART goals
- Acquire techniques to address performance issues and motivate employees
- Practice applying coaching and counseling skills in various workplace scenarios
Course Modules
Day 1: Foundations of Coaching and Counseling
- Understanding the role of a coach and counselor
- Key differences between coaching and counseling
- Developing emotional intelligence
- Building trust and rapport
Day 2: Essential Communication Skills
- Active listening techniques
- Powerful questioning strategies
- Non-verbal communication
- Giving and receiving feedback
Day 3: The Coaching Process
- Structured coaching models (GROW, OSKAR)
- Setting SMART goals
- Creating action plans
- Overcoming obstacles and resistance
Day 4: Counseling Techniques
- Identifying performance issues
- Conducting difficult conversations
- Conflict resolution strategies
- Supporting employee well-being
Day 5: Practical Application and Integration
- Role-playing coaching and counseling scenarios
- Peer feedback and self-reflection
- Developing a personal coaching style
- Creating a coaching and counseling action plan
Practical Wins for Participants
- Improved ability to motivate and engage team members
- Enhanced communication skills for more effective leadership
- Increased confidence in addressing performance issues
- Practical tools and techniques for immediate application in the workplace
Credits: 5 credit per day
Course Mode: full-time
Provider: Blackbird Training Centre
