Course Description
This intensive 5-day course equips leaders with essential skills to effectively manage crises and lead under pressure. Participants will learn proven strategies for decision-making, communication, and team leadership in high-stakes situations. Through case studies, simulations, and interactive exercises, attendees will develop the confidence and competence to navigate complex challenges and emerge stronger.
Learning Objectives
- Develop a comprehensive crisis management framework
- Enhance decision-making skills under pressure
- Master effective communication strategies during crises
- Build resilient teams capable of performing in high-stress environments
- Learn to maintain composure and focus in challenging situations
- Implement post-crisis recovery and organizational learning processes
Course Modules
Day 1: Foundations of Crisis Management
- Understanding crisis types and their impact
- Crisis management lifecycle
- Risk assessment and mitigation strategies
- Building a crisis-ready organizational culture
Day 2: Decision-Making Under Pressure
- Cognitive biases in high-stress situations
- Analytical vs. intuitive decision-making
- The OODA loop for rapid decision-making
- Scenario planning and wargaming techniques
Day 3: Crisis Communication and Stakeholder Management
- Developing a crisis communication plan
- Media relations and public messaging
- Internal communication strategies
- Managing stakeholder expectations
Day 4: Leading High-Performance Teams in Crisis
- Building psychological safety and trust
- Delegation and empowerment in crisis situations
- Motivating teams under extreme pressure
- Conflict resolution in high-stakes environments
Day 5: Post-Crisis Recovery and Organizational Resilience
- After-action reviews and lessons learned
- Implementing organizational changes
- Building long-term resilience
- Personal resilience and stress management for leaders
Practical Wins for Participants
- A personalized crisis management playbook
- Enhanced decision-making skills applicable to daily leadership challenges
- Improved ability to communicate effectively under pressure
- Strategies to build and lead high-performing, resilient teams
Credits: 5 credit per day
Course Mode: full-time
Provider: Blackbird Training Centre
