Course Description
This intensive 5-day course is designed for cleaning supervisors and observers seeking to enhance their administrative and supervisory skills. Participants will learn essential techniques for effective staff management, quality control, and operational efficiency in cleaning services. The course covers key areas such as leadership, communication, scheduling, and performance evaluation.
Learning Objectives
- Develop strong leadership and team management skills for supervising cleaning staff
- Master effective communication techniques for clear instruction and feedback
- Learn to create efficient cleaning schedules and manage resources effectively
- Understand quality control processes and performance evaluation methods
- Gain knowledge in health and safety regulations relevant to cleaning operations
- Develop problem-solving skills for addressing common challenges in cleaning supervision
Course Modules
Day 1: Foundations of Cleaning Supervision
- Role and responsibilities of a cleaning supervisor
- Leadership principles for effective team management
- Understanding cleaning standards and best practices
- Introduction to health and safety regulations
Day 2: Communication and Staff Management
- Effective communication techniques for supervisors
- Managing and motivating cleaning staff
- Conflict resolution and problem-solving strategies
- Training and development of cleaning personnel
Day 3: Operational Planning and Scheduling
- Creating efficient cleaning schedules and rosters
- Resource allocation and inventory management
- Time management and prioritization techniques
- Budgeting and cost control in cleaning operations
Day 4: Quality Control and Performance Management
- Implementing quality control processes
- Conducting inspections and audits
- Performance evaluation methods and feedback
- Addressing and correcting performance issues
Day 5: Advanced Supervision Techniques
- Technology in cleaning supervision (software, apps)
- Customer service skills for supervisors
- Sustainability and eco-friendly cleaning practices
- Continuous improvement and innovation in cleaning services
Practical Wins for Participants
- Improved ability to lead and manage cleaning teams effectively
- Enhanced skills in creating efficient schedules and managing resources
- Increased proficiency in quality control and performance evaluation
- Developed problem-solving skills for addressing common supervisory challenges
Credits: 5 credit per day
Course Mode: full-time
Provider: Blackbird Training Centre
