Introduction
This course aims to comprehensively understand Crew Resource Management (CRM) principles. The course will emphasize the importance of effective communication, sound decision-making, building trust-based teamwork, and addressing daily challenges and crises in this vital sector. Participants will have the opportunity to engage in hands-on exercises and interactive case studies to enhance their skills in managing crew resources and improving their performance and safety at the workplace.
Course Objectives
- Understand the core principles of Crew Resource Management
- Develop effective communication and teamwork skills
- Enhance decision-making abilities in high-pressure situations
- Mitigate human factors in the context of oil and gas operations
- Implement CRM strategies to improve safety and operational performance
Course Outlines
Day 1
Fundamentals of CRM
- Introduction to CRM concepts and origins
- Human factors and their impact operations
- Case studies highlighting the consequences of communication breakdowns
- Importance of leadership and followership in CRM
Day 2
Communication and Information Sharing
- Effective communication strategies
- Role of briefings and debriefings in enhancing situational awareness
- Techniques for active listening and assertive communication
- Real-world exercises and simulations
Day 3
Decision-Making and Problem Solving
- Decision-making models in high-risk environments
- Risk assessment and management operations
- Strategies for handling unexpected events and emergencies
- Group decision-making exercises
Day 4
Teamwork and Leadership
- Building a culture of teamwork and trust
- Role of leadership in promoting CRM principles
- Conflict resolution and managing interpersonal dynamics
- Leadership in crisis situations
Day 5
CRM Implementation and Assessment
- Integrating CRM principles into daily operations
- Assessing CRM effectiveness and continuous improvement
- Case studies showcasing successful CRM implementations
- Certification and evaluation of course participants
Credits: 5 credit per day
Course Mode: full-time
Provider: Blackbird Training Centre
